Scriptera
Emelia and OkoCrm automations — Customer Support
Ready-made scenarios where Emelia and OkoCrm work for you (customer support): pick one — a copy appears in your account and runs on its own.
6 scenarios
- Support emails, summarized into your messenger
- Customer emails become support tickets with a spreadsheet log
- Support email triage: category, priority, a ticket and alerts for the critical ones
- Support emails become tickets with a priority attached
- Requests from messenger and email in one stream — with priority
- Support triage by urgency, done automatically
