Enkod and 1С automations — Customer Support

Ready-made scenarios where Enkod and 1С work for you (customer support): pick one — a copy appears in your account and runs on its own.

30 scenarios

Website enquiry intake — a ticket log and an instant reply
Support from chat and email in one place
Knowledge-base freshness monitoring — overdue articles come to you
Routing incoming requests to the right department
Call transcripts — straight into your spreadsheet and base
Instant property answers in the messenger — with hot buyers passed to an agent
Win-back emails to lapsed customers — personal, on-brand, every day
All customer inquiries in one place — from email and web forms
Collect testimonials, analyse them and thank the customer
Tickets prioritized by importance, tasks created for you
Stuck tickets, followed up automatically
Inbound call triage: substance, urgency and a row in your sheet
A personal reply to every webinar attendee, automatically
Data-privacy complaint handling: register, reply, notify
Requests from messenger and email in one stream — with priority
Support triage by urgency, done automatically
Sales call analysis that updates the CRM for you
An FAQ base that grows itself from your support emails
Form feedback sorts itself: tasks, table, alerts
Sales call breakdown: transcript, lead status, task
A knowledge base from support tickets — automatically
Support metrics from two systems — in one weekly report
Tell customers their bug is fixed — the moment the issue closes
Tickets: automatic triage by category and deadline reminders
Customer feedback sorted into themes, tasks and a weekly report
A full new-client welcome after the form
Tester feedback triage: tickets, knowledge base and a reply to the author
Feedback triage and customer replies — automatically
Handing the conversation from bot to human — when the client asks
A clinic assistant in your messenger: answers, bookings, hand-off to a human