Scriptera
Flow and Microsoft Outlook automations — Customer Support
Ready-made scenarios where Flow and Microsoft Outlook work for you (customer support): pick one — a copy appears in your account and runs on its own.
12 scenarios
- Support email sorts itself and becomes tasks
- A form request into a tracker issue
- Turn support emails into tracker tickets automatically
- Support emails become tracker issues automatically
- Tickets prioritized by importance, tasks created for you
- Stuck tickets, followed up automatically
- Smart support triage with Flow
- Customer feedback sorted into themes, tasks and a weekly report
- A full new-client welcome after the form
- Support tickets turned into a prioritized engineering backlog
- Feedback from every channel into a prioritized queue
- Tester feedback triage: tickets, knowledge base and a reply to the author
