Scriptera
Freshdesk and YCLIENTS automations — Customer Support
Ready-made scenarios where Freshdesk and YCLIENTS work for you (customer support): pick one — a copy appears in your account and runs on its own.
14 scenarios
- New tickets in freshdesk — Running apis in Yclients
- Updated tickets in freshdesk — Running apis in Yclients
- Updated tickets in freshdesk — Updating records in Yclients
- New records in Yclients — Tickets in Freshdesk
- Urgent messages from Telegram — into Telegram and Freshdesk
- Chat messages — into support tickets
- Customer emails become support tickets with a spreadsheet log
- Early churn-risk detection from Freshdesk tickets
- Support emails become tickets with a priority attached
- Stuck tickets, followed up automatically
- Support metrics from two systems — in one weekly report
- SLA monitoring that warns before a ticket breaches
- Tell customers their bug is fixed — the moment the issue closes
- Feedback triage and customer replies — automatically
