Freshworks CRM and SendPulse automations — Customer Support

Ready-made scenarios where Freshworks CRM and SendPulse work for you (customer support): pick one — a copy appears in your account and runs on its own.

13 scenarios

A form request into a tracker issue
Support email sorts itself and becomes tasks
Tickets prioritized by importance, tasks created for you
Stuck tickets, followed up automatically
Smart support triage with Freshworks CRM
Tell customers their bug is fixed — the moment the issue closes
Customer feedback sorted into themes, tasks and a weekly report
Website enquiries: contact, ticket and reply with no manual entry
Support tickets turned into a prioritized engineering backlog
A full new-client welcome after the form
Tester feedback triage: tickets, knowledge base and a reply to the author
Meeting recording → tasks, a client email and an updated CRM record
Feedback triage and customer replies — automatically