GitHub automations — Customer Support

Ready-made scenarios where GitHub works for you (customer support): pick one — a copy appears in your account and runs on its own.

35 scenarios

New GitHub feed into Google Ads
New business review — straight to Telegram
Customer tickets into team tasks
Support tickets — straight into dev tasks
A form request — a tracker task and a team alert
Support email sorts itself and becomes tasks
A form request into a tracker issue
The right customer on tickets from forwarded emails — automatically
Business review replies with a ready draft
An email of tasks into a ticket with subtasks
Turn support emails into tracker tickets automatically
New bugs — straight to the right team
A FAQ built from your chat's questions — automatically
Product review triage — with a task and an alert on negatives
Form feedback turned into tasks across your trackers
Triaged support: replies and bug tickets
Incoming messages routed to the right team
Fast-track VIP support tickets — instant task and alert
Tickets prioritized by importance, tasks created for you
Stuck tickets, followed up automatically
Urgent tickets become tasks and an instant team alert
Smart support triage with GitHub
Ticket triage and escalation with response-time control
A chat bot that answers from your own knowledge base
Triage of incoming tickets — type, severity and priority automatically
Catch churning customers early: record updated, task created, team alerted
Support tickets turned into tracker tasks automatically
Business review analysis with a report to your messenger
Customer feedback sorted into themes, tasks and a weekly report
A movie recommender: describe it in words, get three picks
Support tickets turned into a prioritized engineering backlog
A full new-client welcome after the form
Feedback from every channel into a prioritized queue
Tester feedback triage: tickets, knowledge base and a reply to the author
A website-chat bot from your knowledge base, watched by the team