Gmail and МойСклад automations — Customer Support

Ready-made scenarios where Gmail and МойСклад work for you (customer support): pick one — a copy appears in your account and runs on its own.

49 scenarios

Website enquiry intake — a ticket log and an instant reply
Support email sorts itself and becomes tasks
A form request into a tracker issue
Customer emails become support tickets with a spreadsheet log
Sorting customer feedback by category with alerts
An email of tasks into a ticket with subtasks
Turn support emails into tracker tickets automatically
Auto-replies to customer emails with case history
A draft support reply — from your own knowledge base
Support from chat and email in one place
Support email triage: category, priority, a ticket and alerts for the critical ones
Routing incoming requests to the right department
Instant property answers in the messenger — with hot buyers passed to an agent
Support emails become tickets with a priority attached
Email and form requests in one stream, prioritised and auto-answered
Tickets prioritized by importance, tasks created for you
Collect testimonials, analyse them and thank the customer
Win-back emails to lapsed customers — personal, on-brand, every day
All customer inquiries in one place — from email and web forms
Inbound call triage: substance, urgency and a row in your sheet
Stuck tickets, followed up automatically
A personal reply to every webinar attendee, automatically
Data-privacy complaint handling: register, reply, notify
Requests from messenger and email in one stream — with priority
Support inbox triage: urgent to the team, routine answered automatically
Smart support triage with moysklad
Collect client reviews and summarize them to chat automatically
An FAQ base that grows itself from your support emails
Support triage by urgency, done automatically
Form feedback sorts itself: tasks, table, alerts
Sales call analysis that updates the CRM for you
Sales call breakdown: transcript, lead status, task
Draft replies to website inquiries — ready on their own
Support metrics from two systems — in one weekly report
A knowledge base from support tickets — automatically
Support auto-replies from a knowledge base, with hard cases handed to a human
Tell customers their bug is fixed — the moment the issue closes
A satisfaction survey after every deal, with replies sorted
Tickets: automatic triage by category and deadline reminders
Customer feedback sorted into themes, tasks and a weekly report
A full new-client welcome after the form
Support tickets turned into a prioritized engineering backlog
Feedback from every channel into a prioritized queue
Email replies — from your own knowledge base
Tester feedback triage: tickets, knowledge base and a reply to the author
Feedback triage and customer replies — automatically
Support email replies from your own knowledge base
Handing the conversation from bot to human — when the client asks
A clinic assistant in your messenger: answers, bookings, hand-off to a human