Gmail and SMSC.ru automations — Customer Support

Ready-made scenarios where Gmail and SMSC.ru work for you (customer support): pick one — a copy appears in your account and runs on its own.

41 scenarios

A breakdown of client feedback and a ready post from each
Support emails, summarized into your messenger
Support emails — into tickets automatically
Sorting customer feedback by category with alerts
Support email triage: category, priority, a ticket and alerts for the critical ones
Support email replies from your knowledge base
Email and form requests in one stream, prioritised and auto-answered
Automatic triage of support emails
Tickets from email and forms — into one stream
Tickets prioritized by importance, tasks created for you
All customer inquiries in one place — from email and web forms
Feedback triage: angry to chat, questions answered, ideas filed
Email replies with the client's history in mind — with your approval
Support inbox triage: urgent to the team, routine answered automatically
Data-privacy complaint handling: register, reply, notify
Feedback requests sent the moment a ticket is closed
Collect client reviews and summarize them to chat automatically
Support triage by urgency, done automatically
An FAQ base that grows itself from your support emails
Form feedback sorts itself: tasks, table, alerts
Sales call breakdown: transcript, lead status, task
Smart triage and replies for form inquiries
Tenant complaints: triage, technician dispatch, acknowledgement and SLA tracking
A summary of support tickets — topics and customer mood
Support metrics from two systems — in one weekly report
Support emails into Jira tickets with an AI reply
Tell customers their bug is fixed — the moment the issue closes
Support auto-replies from a knowledge base, with hard cases handed to a human
Customer feedback sorted into themes, tasks and a weekly report
Tickets: automatic triage by category and deadline reminders
Payment issue handling: a reply to the customer, an escalation to the team
Support tickets turned into a prioritized engineering backlog
Website enquiries: contact, ticket and reply with no manual entry
A full new-client welcome after the form
Support replies drafted automatically, tuned to the customer's region
Knowledge-base support auto-replies with escalation
Tester feedback triage: tickets, knowledge base and a reply to the author
Maintenance tickets: contractor matched by area, dispatched, duplicates caught
Meeting recording → tasks, a client email and an updated CRM record
Feedback triage and customer replies — automatically
One support assistant for chat and email, with human handoff