Scriptera
Google Sheets and Harvest automations — Customer Support
Ready-made scenarios where Google Sheets and Harvest work for you (customer support): pick one — a copy appears in your account and runs on its own.
9 scenarios
- A form request into a tracker issue
- Tickets prioritized by importance, tasks created for you
- Stuck tickets, followed up automatically
- Tell customers their bug is fixed — the moment the issue closes
- Customer feedback sorted into themes, tasks and a weekly report
- A full new-client welcome after the form
- Feedback from every channel into a prioritized queue
- Tester feedback triage: tickets, knowledge base and a reply to the author
- Feedback triage and customer replies — automatically
