Scriptera
Google Sheets and Mattermost automations — Customer Support
Ready-made scenarios where Google Sheets and Mattermost work for you (customer support): pick one — a copy appears in your account and runs on its own.
39 scenarios
- Sorting customer feedback by category with alerts
- Product review triage — with a task and an alert on negatives
- Early churn-risk detection from Zendesk tickets
- Knowledge-base freshness monitoring — overdue articles come to you
- Email and form requests in one stream, prioritised and auto-answered
- Support & lead-capture chat assistant
- Automatic triage of support emails
- Tickets prioritized by importance, tasks created for you
- All customer inquiries in one place — from email and web forms
- Round-the-clock answers to hotel guests, in their own language
- Call analysis: an unhappy client pings the manager immediately
- Data-privacy complaint handling: register, reply, notify
- Feedback triage: angry to chat, questions answered, ideas filed
- Support inbox triage: urgent to the team, routine answered automatically
- Feedback requests sent the moment a ticket is closed
- Rating monitoring for your venues, with the reason attached
- Collect client reviews and summarize them to chat automatically
- Support triage by urgency, done automatically
- AI dish recommendations for every order in the messenger
- An FAQ base that grows itself from your support emails
- A weekly breakdown of your team's calls — details in a sheet, summary in chat
- Smart triage and replies for form inquiries
- All support tickets in one live spreadsheet
- Support metrics from two systems — in one weekly report
- Sales call reviews with coaching for your reps
- Tell customers their bug is fixed — the moment the issue closes
- Support auto-replies from a knowledge base, with hard cases handed to a human
- SLA monitoring that warns before a ticket breaches
- Payment issue handling: a reply to the customer, an escalation to the team
- A full new-client welcome after the form
- Social messages get sorted, and you approve each reply with a tap
- Complaints from comments into tickets with an owner and a deadline
- Knowledge-base support auto-replies with escalation
- Tester feedback triage: tickets, knowledge base and a reply to the author
- Meeting recording → tasks, a client email and an updated CRM record
- Feedback triage and customer replies — automatically
- An assistant for customer chats, from your product info
- Messenger assistant: questions, orders and tracking
- One support assistant for chat and email, with human handoff
