Scriptera
Grist and МойСклад automations — Customer Support
Ready-made scenarios where Grist and МойСклад work for you (customer support): pick one — a copy appears in your account and runs on its own.
14 scenarios
- New tickets in Salesforce — Orders in Moysklad
- New requests in gitlab — Orders in Moysklad
- Form feedback turned into tasks across your trackers
- Knowledge-base freshness monitoring — overdue articles come to you
- Call transcripts — straight into your spreadsheet and base
- Collecting positive customer reviews
- Tickets prioritized by importance, tasks created for you
- Stuck tickets, followed up automatically
- Requests from messenger and email in one stream — with priority
- An FAQ base that grows itself from your support emails
- Support triage by urgency, done automatically
- Customer feedback sorted into themes, tasks and a weekly report
- A full new-client welcome after the form
- Tester feedback triage: tickets, knowledge base and a reply to the author
