Grist and SMSC.ru automations — Customer Support

Ready-made scenarios where Grist and SMSC.ru work for you (customer support): pick one — a copy appears in your account and runs on its own.

42 scenarios

Website enquiry intake — a ticket log and an instant reply
Sorting customer feedback by category with alerts
Early churn-risk detection from Zendesk tickets
Support from chat and email in one place
Support email triage: category, priority, a ticket and alerts for the critical ones
Knowledge-base freshness monitoring — overdue articles come to you
Instant property answers in the messenger — with hot buyers passed to an agent
Email and form requests in one stream, prioritised and auto-answered
Routing incoming requests to the right department
Tickets prioritized by importance, tasks created for you
All customer inquiries in one place — from email and web forms
Collect testimonials, analyse them and thank the customer
Stuck tickets, followed up automatically
Inbound call triage: substance, urgency and a row in your sheet
Call analysis: an unhappy client pings the manager immediately
Round-the-clock answers to hotel guests, in their own language
A personal reply to every webinar attendee, automatically
A wall of love: positive reactions logged and shared with the team
Data-privacy complaint handling: register, reply, notify
Support inbox triage: urgent to the team, routine answered automatically
Instant call breakdown: objections, risks and the next step
Collect client reviews and summarize them to chat automatically
Sales call analysis that updates the CRM for you
Support triage by urgency, done automatically
AI dish recommendations for every order in the messenger
Form feedback sorts itself: tasks, table, alerts
An FAQ base that grows itself from your support emails
A weekly breakdown of your team's calls — details in a sheet, summary in chat
Sales call breakdown: transcript, lead status, task
All support tickets in one live spreadsheet
Support metrics from two systems — in one weekly report
A knowledge base from support tickets — automatically
Sales call reviews with coaching for your reps
Tell customers their bug is fixed — the moment the issue closes
SLA monitoring that warns before a ticket breaches
Support auto-replies from a knowledge base, with hard cases handed to a human
Customer feedback sorted into themes, tasks and a weekly report
A full new-client welcome after the form
Social messages get sorted, and you approve each reply with a tap
Tester feedback triage: tickets, knowledge base and a reply to the author
Feedback triage and customer replies — automatically
A clinic assistant in your messenger: answers, bookings, hand-off to a human