Scriptera
HaloPSA and TrueConf automations — Customer Support
Ready-made scenarios where HaloPSA and TrueConf work for you (customer support): pick one — a copy appears in your account and runs on its own.
7 scenarios
- Chat messages — into support tickets
- Customer emails become support tickets with a spreadsheet log
- Early churn-risk detection from HaloPSA tickets
- Support emails become tickets with a priority attached
- Stuck tickets, followed up automatically
- Support metrics from two systems — in one weekly report
- SLA monitoring that warns before a ticket breaches
