Scriptera
Jira Software and OkoCrm automations — Customer Support
Ready-made scenarios where Jira Software and OkoCrm work for you (customer support): pick one — a copy appears in your account and runs on its own.
19 scenarios
- A form request — a tracker task and a team alert
- New bugs — straight to the right team
- Form feedback turned into tasks across your trackers
- Fast-track VIP support tickets — instant task and alert
- Customer-feedback triage with tickets — automatically
- Incoming messages routed to the right team
- Tickets prioritized by importance, tasks created for you
- Stuck tickets, followed up automatically
- Urgent tickets become tasks and an instant team alert
- Customer escalations found automatically and routed to the team
- Ticket triage and escalation with response-time control
- Catch churning customers early: record updated, task created, team alerted
- Support emails into Jira tickets with an AI reply
- Tell customers their bug is fixed — the moment the issue closes
- Customer feedback sorted into themes, tasks and a weekly report
- A full new-client welcome after the form
- Support tickets turned into a prioritized engineering backlog
- Tester feedback triage: tickets, knowledge base and a reply to the author
- Handling stalled tickets: answers, reminds and closes on its own
