Mailjet and OkoCrm automations — Customer Support

Ready-made scenarios where Mailjet and OkoCrm work for you (customer support): pick one — a copy appears in your account and runs on its own.

50 scenarios

Support emails, summarized into your messenger
A breakdown of client feedback and a ready post from each
Support emails — into tickets automatically
Website enquiry intake — a ticket log and an instant reply
Customer emails become support tickets with a spreadsheet log
Sorting customer feedback by category with alerts
Support from chat and email in one place
Support email triage: category, priority, a ticket and alerts for the critical ones
Automatic triage of support emails
Email and form requests in one stream, prioritised and auto-answered
Support emails become tickets with a priority attached
Routing incoming requests to the right department
Instant property answers in the messenger — with hot buyers passed to an agent
Tickets prioritized by importance, tasks created for you
Collect testimonials, analyse them and thank the customer
All customer inquiries in one place — from email and web forms
Tickets from email and forms — into one stream
Inbound call triage: substance, urgency and a row in your sheet
Stuck tickets, followed up automatically
A personal reply to every webinar attendee, automatically
Email replies with the client's history in mind — with your approval
Data-privacy complaint handling: register, reply, notify
Requests from messenger and email in one stream — with priority
Feedback triage: angry to chat, questions answered, ideas filed
Feedback requests sent the moment a ticket is closed
Sales call analysis that updates the CRM for you
Form feedback sorts itself: tasks, table, alerts
An FAQ base that grows itself from your support emails
Support triage by urgency, done automatically
Sales call breakdown: transcript, lead status, task
Smart triage and replies for form inquiries
A summary of support tickets — topics and customer mood
Tenant complaints: triage, technician dispatch, acknowledgement and SLA tracking
Support metrics from two systems — in one weekly report
A knowledge base from support tickets — automatically
Support emails into Jira tickets with an AI reply
Tell customers their bug is fixed — the moment the issue closes
Customer feedback sorted into themes, tasks and a weekly report
Tickets: automatic triage by category and deadline reminders
Payment issue handling: a reply to the customer, an escalation to the team
Support tickets turned into a prioritized engineering backlog
A full new-client welcome after the form
Support replies drafted automatically, tuned to the customer's region
Knowledge-base support auto-replies with escalation
Tester feedback triage: tickets, knowledge base and a reply to the author
Meeting recording → tasks, a client email and an updated CRM record
Feedback triage and customer replies — automatically
Support email replies from your own knowledge base
One support assistant for chat and email, with human handoff
A clinic assistant in your messenger: answers, bookings, hand-off to a human