Scriptera
Mandrill and ServiceNow automations — Customer Support
Ready-made scenarios where Mandrill and ServiceNow work for you (customer support): pick one — a copy appears in your account and runs on its own.
25 scenarios
- New form responses in Formstack — Updating users in ServiceNow
- Website enquiry intake — a ticket log and an instant reply
- Support from chat and email in one place
- Instant property answers in the messenger — with hot buyers passed to an agent
- Routing incoming requests to the right department
- Tickets prioritized by importance, tasks created for you
- Win-back emails to lapsed customers — personal, on-brand, every day
- All customer inquiries in one place — from email and web forms
- Collect testimonials, analyse them and thank the customer
- Inbound call triage: substance, urgency and a row in your sheet
- Stuck tickets, followed up automatically
- A personal reply to every webinar attendee, automatically
- Data-privacy complaint handling: register, reply, notify
- Sales call analysis that updates the CRM for you
- Form feedback sorts itself: tasks, table, alerts
- Sales call breakdown: transcript, lead status, task
- A knowledge base from support tickets — automatically
- Support metrics from two systems — in one weekly report
- Tell customers their bug is fixed — the moment the issue closes
- Tickets: automatic triage by category and deadline reminders
- Customer feedback sorted into themes, tasks and a weekly report
- A full new-client welcome after the form
- Tester feedback triage: tickets, knowledge base and a reply to the author
- Feedback triage and customer replies — automatically
- A clinic assistant in your messenger: answers, bookings, hand-off to a human
