Scriptera
Mattermost and Microsoft Teams automations — Customer Support
Ready-made scenarios where Mattermost and Microsoft Teams work for you (customer support): pick one — a copy appears in your account and runs on its own.
19 scenarios
- New channels in Microsoft Teams — Deleting users in Mattermost
- New messages in Microsoft Teams — Deleting users in Mattermost
- New conversations in microsoftTeams — Running apis in Mattermost
- New conversations in microsoftTeams — Users in Mattermost
- New messages in Mattermost — Tasks in Microsoft Teams
- Urgent messages from Microsoft Teams — into Telegram and Zendesk
- A form request — a tracker task and a team alert
- Customer-feedback triage with tickets — automatically
- Fast-track VIP support tickets — instant task and alert
- Incoming messages routed to the right team
- Tickets prioritized by importance, tasks created for you
- Social replies — straight into your work chat and your database
- Urgent tickets become tasks and an instant team alert
- Customer escalations found automatically and routed to the team
- Catch churning customers early: record updated, task created, team alerted
- A summary of support tickets — topics and customer mood
- Support tickets turned into a prioritized engineering backlog
- A full new-client welcome after the form
- Tester feedback triage: tickets, knowledge base and a reply to the author
