Scriptera
Microsoft SharePoint automations — Customer Support
Ready-made scenarios where Microsoft SharePoint works for you (customer support): pick one — a copy appears in your account and runs on its own.
122 scenarios
- Deleted tickets in TheHive 5 — Records in Microsoft SharePoint
- New request review requests in gitlab — Records in Microsoft SharePoint
- New tickets in Zendesk — Records in Microsoft SharePoint
- Updated tickets in hubspot — Records in Microsoft SharePoint
- New review requests in github — Records in Microsoft SharePoint
- Found: groups in zendesk — Records in Microsoft SharePoint
- Updated tickets in Zendesk — Records in Microsoft SharePoint
- Complaint: campaigns in mailerLite — Records in Microsoft SharePoint
- Updated tickets in hubspot — Updating records in Microsoft SharePoint
- On a schedule — Finding lists in Microsoft SharePoint
- New tickets in Zendesk — Updating records in Microsoft SharePoint
- New actions in zendesk — Updating records in Microsoft SharePoint
- New tickets in freshdesk — Uploading files in Microsoft SharePoint
- New messages in drift — Updating records in Microsoft SharePoint
- Updated tickets in freshdesk — Updating records in Microsoft SharePoint
- New requests in gitlab — Orders in Cdek
- New records in Microsoft SharePoint — Reviews in github
- Found: tickets in theHiveProject — Records in Microsoft SharePoint
- Updated tickets in Salesforce — Records in Microsoft SharePoint
- New records in Microsoft SharePoint — Tickets in Freshdesk
- New tickets in Salesforce — Orders in Cdek
- New files in Microsoft SharePoint — Updating tickets in Freshdesk
- Form feedback sorted into sheets — positive and negative
- Product feedback — into a base, the important ones into tasks
- Website enquiry intake — a ticket log and an instant reply
- Chat messages — into support tickets
- A tagged Q&A database built through a form
- Customer emails become support tickets with a spreadsheet log
- Replies to customer emails — instant and none missed
- Sorting customer feedback by category with alerts
- Bug reports from support — collected into one table
- Business review replies with a ready draft
- Take requests by voice and text in a messenger
- Early churn-risk detection from Zendesk tickets
- Auto-replies to customer emails with case history
- Support email triage: category, priority, a ticket and alerts for the critical ones
- Support from chat and email in one place
- A draft support reply — from your own knowledge base
- Form feedback turned into tasks across your trackers
- Short clips from a customer testimonial — dropped straight into your folder
- Knowledge-base freshness monitoring — overdue articles come to you
- Call transcripts — straight into your spreadsheet and base
- Support emails become tickets with a priority attached
- Collecting positive customer reviews
- A site chat that gathers leads — AI answers and contacts into a sheet
- A мессенджер support bot from your documents
- Routing incoming requests to the right department
- Email and form requests in one stream, prioritised and auto-answered
- Support & lead-capture chat assistant
- Instant property answers in the messenger — with hot buyers passed to an agent
- Tickets prioritized by importance, tasks created for you
- Collect testimonials, analyse them and thank the customer
- All customer inquiries in one place — from email and web forms
- Collect customer ratings with a star-rating form
- Win-back emails to lapsed customers — personal, on-brand, every day
- Inbound call triage: substance, urgency and a row in your sheet
- Round-the-clock answers to hotel guests, in their own language
- Chat order-taking with you approving each payment
- Call analysis: an unhappy client pings the manager immediately
- Stuck tickets, followed up automatically
- A messenger assistant for text and voice — with memory
- A wall of love: positive reactions logged and shared with the team
- A personal reply to every webinar attendee, automatically
- Instant call breakdown: objections, risks and the next step
- A bot that answers everyone in their own language
- Support inbox triage: urgent to the team, routine answered automatically
- Data-privacy complaint handling: register, reply, notify
- Requests from messenger and email in one stream — with priority
- A chatbot that answers from your documents
- Take orders in chat, logged straight to a table
- Product insights from customer calls — into your base
- A bot that answers clients from your documents
- Collect client reviews and summarize them to chat automatically
- AI dish recommendations for every order in the messenger
- Form feedback sorts itself: tasks, table, alerts
- Support triage by urgency, done automatically
- An FAQ base that grows itself from your support emails
- A weekly breakdown of your team's calls — details in a sheet, summary in chat
- Ask your own documents — get answers from them
- Voice answers to inbound calls, straight from your own documents
- Sales call analysis that updates the CRM for you
- A call recording becomes a CRM note and a follow-up task
- Sales call breakdown: transcript, lead status, task
- In-stock replies to DMs — on their own
- Automatic support-ticket quality scoring
- AI replies to comments and messages on social media
- All support tickets in one live spreadsheet
- Messenger support with built-in lead management
- Customer feedback from every channel, turned into themes and tasks
- Draft replies to website inquiries — ready on their own
- Ask questions about your PDFs right in your messenger
- Marketing insights from sales calls — in your knowledge base
- A knowledge base from support tickets — automatically
- Support metrics from two systems — in one weekly report
- A мессенджер assistant that answers and books clients
- Sales call reviews with coaching for your reps
- AI breakdowns of your sales calls — on autopilot
- Tell customers their bug is fixed — the moment the issue closes
- SLA monitoring that warns before a ticket breaches
- Answers to questions about your own documents
