Microsoft SharePoint and Microsoft Teams automations — Customer Support

Ready-made scenarios where Microsoft SharePoint and Microsoft Teams work for you (customer support): pick one — a copy appears in your account and runs on its own.

48 scenarios

Team alerts for new support tickets
Chat messages — into support tickets
Sorting customer feedback by category with alerts
Early churn-risk detection from Zendesk tickets
Form feedback turned into tasks across your trackers
Support email triage: category, priority, a ticket and alerts for the critical ones
Knowledge-base freshness monitoring — overdue articles come to you
Email and form requests in one stream, prioritised and auto-answered
Support & lead-capture chat assistant
All customer inquiries in one place — from email and web forms
Tickets prioritized by importance, tasks created for you
Chat order-taking with you approving each payment
Call analysis: an unhappy client pings the manager immediately
Stuck tickets, followed up automatically
Round-the-clock answers to hotel guests, in their own language
A wall of love: positive reactions logged and shared with the team
Instant call breakdown: objections, risks and the next step
Data-privacy complaint handling: register, reply, notify
Support inbox triage: urgent to the team, routine answered automatically
A bot that answers everyone in their own language
Requests from messenger and email in one stream — with priority
Collect client reviews and summarize them to chat automatically
Support triage by urgency, done automatically
AI dish recommendations for every order in the messenger
An FAQ base that grows itself from your support emails
Form feedback sorts itself: tasks, table, alerts
A weekly breakdown of your team's calls — details in a sheet, summary in chat
Sales call breakdown: transcript, lead status, task
Messenger support with built-in lead management
All support tickets in one live spreadsheet
Support metrics from two systems — in one weekly report
Ask questions about your PDFs right in your messenger
Sales call reviews with coaching for your reps
Tell customers their bug is fixed — the moment the issue closes
SLA monitoring that warns before a ticket breaches
Support auto-replies from a knowledge base, with hard cases handed to a human
Tickets: automatic triage by category and deadline reminders
Customer feedback sorted into themes, tasks and a weekly report
A full new-client welcome after the form
Social messages get sorted, and you approve each reply with a tap
Tester feedback triage: tickets, knowledge base and a reply to the author
Support email replies from your own knowledge base
Feedback triage and customer replies — automatically
A bot collects the lead, then hands the chat to a human
Handing the conversation from bot to human — when the client asks
App-store review replies — with review and logging
An assistant for customer chats, from your product info
A ready-made bot in Microsoft Teams: chat, menu, and payment