Microsoft Teams and VkTeams automations — Customer Support

Ready-made scenarios where Microsoft Teams and VkTeams work for you (customer support): pick one — a copy appears in your account and runs on its own.

13 scenarios

A form request — a tracker task and a team alert
Incoming messages routed to the right team
Customer-feedback triage with tickets — automatically
Fast-track VIP support tickets — instant task and alert
Tickets prioritized by importance, tasks created for you
Social replies — straight into your work chat and your database
Urgent tickets become tasks and an instant team alert
Customer escalations found automatically and routed to the team
Catch churning customers early: record updated, task created, team alerted
A summary of support tickets — topics and customer mood
Support tickets turned into a prioritized engineering backlog
A full new-client welcome after the form
Tester feedback triage: tickets, knowledge base and a reply to the author