Monica CRM and Яндекс.Трекер automations — Customer Support

Ready-made scenarios where Monica CRM and Яндекс.Трекер work for you (customer support): pick one — a copy appears in your account and runs on its own.

6 scenarios

Form feedback turned into tasks across your trackers
Tickets prioritized by importance, tasks created for you
Stuck tickets, followed up automatically
Customer feedback sorted into themes, tasks and a weekly report
A full new-client welcome after the form
Tester feedback triage: tickets, knowledge base and a reply to the author