МойСклад and SMSC.ru automations — Customer Support

Ready-made scenarios where МойСклад and SMSC.ru work for you (customer support): pick one — a copy appears in your account and runs on its own.

57 scenarios

Website enquiry intake — a ticket log and an instant reply
A form request — a tracker task and a team alert
Support email sorts itself and becomes tasks
A form request into a tracker issue
Sorting customer feedback by category with alerts
Early churn-risk detection from Zendesk tickets
Support email triage: category, priority, a ticket and alerts for the critical ones
Support from chat and email in one place
Knowledge-base freshness monitoring — overdue articles come to you
Fast-track VIP support tickets — instant task and alert
Routing incoming requests to the right department
Customer-feedback triage with tickets — automatically
Incoming messages routed to the right team
Instant property answers in the messenger — with hot buyers passed to an agent
Email and form requests in one stream, prioritised and auto-answered
All customer inquiries in one place — from email and web forms
Collect testimonials, analyse them and thank the customer
Tickets prioritized by importance, tasks created for you
Win-back emails to lapsed customers — personal, on-brand, every day
Round-the-clock answers to hotel guests, in their own language
Stuck tickets, followed up automatically
Call analysis: an unhappy client pings the manager immediately
Inbound call triage: substance, urgency and a row in your sheet
Urgent tickets become tasks and an instant team alert
A wall of love: positive reactions logged and shared with the team
A personal reply to every webinar attendee, automatically
Customer escalations found automatically and routed to the team
Data-privacy complaint handling: register, reply, notify
Smart support triage with moysklad
Support inbox triage: urgent to the team, routine answered automatically
Instant call breakdown: objections, risks and the next step
Collect client reviews and summarize them to chat automatically
Sales call analysis that updates the CRM for you
Form feedback sorts itself: tasks, table, alerts
A weekly breakdown of your team's calls — details in a sheet, summary in chat
Support triage by urgency, done automatically
An FAQ base that grows itself from your support emails
AI dish recommendations for every order in the messenger
Sales call breakdown: transcript, lead status, task
All support tickets in one live spreadsheet
Catch churning customers early: record updated, task created, team alerted
A knowledge base from support tickets — automatically
Support metrics from two systems — in one weekly report
Sales call reviews with coaching for your reps
Support auto-replies from a knowledge base, with hard cases handed to a human
SLA monitoring that warns before a ticket breaches
Tell customers their bug is fixed — the moment the issue closes
Tickets: automatic triage by category and deadline reminders
Customer feedback sorted into themes, tasks and a weekly report
Support tickets turned into a prioritized engineering backlog
A full new-client welcome after the form
Social messages get sorted, and you approve each reply with a tap
Tester feedback triage: tickets, knowledge base and a reply to the author
Feedback triage and customer replies — automatically
An assistant for customer chats, from your product info
Answers from your document folder, right in smscRu
A clinic assistant in your messenger: answers, bookings, hand-off to a human