Scriptera
1С and Salesforce automations — Customer Support
Ready-made scenarios where 1С and Salesforce work for you (customer support): pick one — a copy appears in your account and runs on its own.
16 scenarios
- Chat messages — into support tickets
- Customer emails become support tickets with a spreadsheet log
- Early churn-risk detection from Salesforce tickets
- Form feedback turned into tasks across your trackers
- Support emails become tickets with a priority attached
- Tickets prioritized by importance, tasks created for you
- Stuck tickets, followed up automatically
- Collect client reviews and summarize them to chat automatically
- Support metrics from two systems — in one weekly report
- SLA monitoring that warns before a ticket breaches
- Tell customers their bug is fixed — the moment the issue closes
- A satisfaction survey after every deal, with replies sorted
- Customer feedback sorted into themes, tasks and a weekly report
- A full new-client welcome after the form
- Tester feedback triage: tickets, knowledge base and a reply to the author
- Feedback triage and customer replies — automatically
