Scriptera
ServiceNow and TheHive 5 automations — Customer Support
Ready-made scenarios where ServiceNow and TheHive 5 work for you (customer support): pick one — a copy appears in your account and runs on its own.
28 scenarios
- New tickets in TheHive 5 — Users in ServiceNow
- Deleted tickets in TheHive 5 — Records in ServiceNow
- New tickets in TheHive 5 — Records in ServiceNow
- New tickets in TheHive 5 — Updating records in ServiceNow
- Updated tickets in TheHive 5 — Records in ServiceNow
- Updated tasks in TheHive 5 — Updating users in ServiceNow
- New tickets in TheHive 5 — Orders in Cdek
- Found: incidents in ServiceNow — Tickets in TheHive 5
- Found: tasks in TheHive 5 — Deleting users in ServiceNow
- Updated tickets in TheHive 5 — Records in ServiceNow
- New files in ServiceNow — Updating tickets in TheHive 5
- Found: records in ServiceNow — Tickets in TheHive 5
- New records in ServiceNow — Tickets in TheHive 5
- Found: tickets in theHiveProject — Records in ServiceNow
- New users in ServiceNow — Tickets in TheHive 5
- Updated users in ServiceNow — Tickets in TheHive 5
- Urgent messages from Telegram — into Telegram and TheHive 5
- Chat messages — into support tickets
- Customer emails become support tickets with a spreadsheet log
- Form feedback turned into tasks across your trackers
- Support emails become tickets with a priority attached
- Tickets prioritized by importance, tasks created for you
- Stuck tickets, followed up automatically
- Support metrics from two systems — in one weekly report
- Voice of the customer from every channel: collected, clustered, acted on
- Customer feedback sorted into themes, tasks and a weekly report
- A full new-client welcome after the form
- Tester feedback triage: tickets, knowledge base and a reply to the author
