Scriptera
SMSC.ru + WhatsApp Business Cloud scenarios — Customer Support
Ready-made scenarios where SMSC.ru and WhatsApp Business Cloud work together: pick one — a copy appears in your account and runs on its own.
30 scenarios
- A breakdown of client feedback and a ready post from each
- Support from chat and email in one place
- All customer inquiries in one place — from email and web forms
- Tickets from email and forms — into one stream
- Tickets prioritized by importance, tasks created for you
- Social replies — straight into your work chat and your database
- Feedback triage: angry to chat, questions answered, ideas filed
- Feedback requests sent the moment a ticket is closed
- Data-privacy complaint handling: register, reply, notify
- Form feedback sorts itself: tasks, table, alerts
- A chat support bot with email notifications
- Smart triage and replies for form inquiries
- Sales call breakdown: transcript, lead status, task
- A summary of support tickets — topics and customer mood
- Support metrics from two systems — in one weekly report
- Support emails into Jira tickets with an AI reply
- Tell customers their bug is fixed — the moment the issue closes
- Payment issue handling: a reply to the customer, an escalation to the team
- Tickets: automatic triage by category and deadline reminders
- A full new-client welcome after the form
- Support tickets turned into a prioritized engineering backlog
- A messenger support bot for your store: orders and stock
- Tester feedback triage: tickets, knowledge base and a reply to the author
- Meeting recording → tasks, a client email and an updated CRM record
- Feedback triage and customer replies — automatically
- Handing the conversation from bot to human — when the client asks
- Messenger support: answers from your knowledge base, calls a human in time
- Messenger assistant: questions, orders and tracking
- One support assistant for chat and email, with human handoff
- AI support across every channel, grounded in your docs
Any scenario from this collection can be launched in Scriptera: describe the task in plain words — it is built, launched and monitored for you.