Scriptera
TheHive 5 and Zammad automations — Customer Support
Ready-made scenarios where TheHive 5 and Zammad work for you (customer support): pick one — a copy appears in your account and runs on its own.
8 scenarios
- Support tickets — into dev tasks
- Customer tickets into team tasks
- Support tickets — straight into dev tasks
- Fast-track VIP support tickets — instant task and alert
- Stuck tickets, followed up automatically
- Urgent tickets become tasks and an instant team alert
- Ticket triage and escalation with response-time control
- Support metrics from two systems — in one weekly report
