Scriptera
Zammad automations — Customer Support
Ready-made scenarios where Zammad works for you (customer support): pick one — a copy appears in your account and runs on its own.
28 scenarios
- Unassigned support tickets — as a list in Telegram
- A list of open tickets for the team — every morning before standup
- Support tickets — straight into dev tasks
- Support tickets — into dev tasks
- Customer tickets into team tasks
- Chat messages — into support tickets
- Support tickets — as a thread in your team chat
- Customer emails become support tickets with a spreadsheet log
- Bug reports from support — collected into one table
- Early churn-risk detection from Zendesk tickets
- Auto-tagging of support tickets
- Fast-track VIP support tickets — instant task and alert
- Support emails become tickets with a priority attached
- Stuck tickets, followed up automatically
- Urgent tickets become tasks and an instant team alert
- A support ticket digest — every morning
- Ticket triage and escalation with response-time control
- Customer feedback from every channel, turned into themes and tasks
- A summary of support tickets — topics and customer mood
- All support tickets in one live spreadsheet
- Support metrics from two systems — in one weekly report
- Support ticket replies drawn from your own FAQ list
- A knowledge base from support tickets — automatically
- SLA monitoring that warns before a ticket breaches
- Voice of the customer from every channel: collected, clustered, acted on
- Payment issue handling: a reply to the customer, an escalation to the team
- A website-chat bot from your knowledge base, watched by the team
- AI support across every channel, grounded in your docs
