AWS DynamoDB and SyncroMSP automations — Tickets & Requests

Ready-made scenarios where AWS DynamoDB and SyncroMSP work for you (tickets & requests): pick one — a copy appears in your account and runs on its own.

8 scenarios

New records in AWS DynamoDB — Tickets in SyncroMSP
Urgent messages from Telegram — into Telegram and SyncroMSP
Chat messages — into support tickets
Customer emails become support tickets with a spreadsheet log
Support emails become tickets with a priority attached
Stuck tickets, followed up automatically
Tell customers their bug is fixed — the moment the issue closes
SLA monitoring that warns before a ticket breaches