Scriptera
Devino and Zammad automations — Tickets & Requests
Ready-made scenarios where Devino and Zammad work for you (tickets & requests): pick one — a copy appears in your account and runs on its own.
11 scenarios
- Unassigned support tickets — as a list in devino
- Support tickets — as a thread in your team chat
- Stuck tickets, followed up automatically
- Urgent tickets become tasks and an instant team alert
- A support ticket digest — every morning
- All support tickets in one live spreadsheet
- A summary of support tickets — topics and customer mood
- Support ticket replies drawn from your own FAQ list
- SLA monitoring that warns before a ticket breaches
- Payment issue handling: a reply to the customer, an escalation to the team
- AI support across every channel, grounded in your docs
