Elastic Security and Gmail automations — Tickets & Requests

Ready-made scenarios where Elastic Security and Gmail work for you (tickets & requests): pick one — a copy appears in your account and runs on its own.

7 scenarios

Customer emails become support tickets with a spreadsheet log
Support emails become tickets with a priority attached
Stuck tickets, followed up automatically
A summary of support tickets — topics and customer mood
Support ticket replies drawn from your own FAQ list
Payment issue handling: a reply to the customer, an escalation to the team
AI support across every channel, grounded in your docs