Elastic Security and Microsoft SharePoint automations — Tickets & Requests

Ready-made scenarios where Elastic Security and Microsoft SharePoint work for you (tickets & requests): pick one — a copy appears in your account and runs on its own.

5 scenarios

Chat messages — into support tickets
Customer emails become support tickets with a spreadsheet log
Support emails become tickets with a priority attached
Stuck tickets, followed up automatically
SLA monitoring that warns before a ticket breaches