Scriptera
Enkod and Usedesk automations — Tickets & Requests
Ready-made scenarios where Enkod and Usedesk work for you (tickets & requests): pick one — a copy appears in your account and runs on its own.
15 scenarios
- Updated contacts in Usedesk — Tickets in Usedesk
- Deleted contacts in Enkod — Updating tickets in Usedesk
- New emails in Enkod — Tickets in Usedesk
- New tickets in Usedesk — Sending emails in Enkod
- New records in Enkod — Tickets in Usedesk
- Urgent messages from Telegram — into Telegram and Usedesk
- Chat messages — into support tickets
- Customer emails become support tickets with a spreadsheet log
- Support emails become tickets with a priority attached
- Stuck tickets, followed up automatically
- A summary of support tickets — topics and customer mood
- Support ticket replies drawn from your own FAQ list
- SLA monitoring that warns before a ticket breaches
- Payment issue handling: a reply to the customer, an escalation to the team
- AI support across every channel, grounded in your docs
