Scriptera
Exolve and Zammad automations — Tickets & Requests
Ready-made scenarios where Exolve and Zammad work for you (tickets & requests): pick one — a copy appears in your account and runs on its own.
12 scenarios
- New messages in Exolve — Updating users in Zammad
- New messages in Exolve — Tickets in Zammad
- Updated tickets in Zammad — Sending messages in Exolve
- New tickets in Zammad — Sending messages in Exolve
- New messages in Exolve — Tickets in Zammad — variant 3
- Urgent messages from Telegram — into Telegram and Zammad
- Emails from mailgun — as tickets in Zammad and an alert in Exolve
- Unassigned support tickets — as a list in exolve
- A support ticket digest — every morning
- A summary of support tickets — topics and customer mood
- SLA monitoring that warns before a ticket breaches
- Payment issue handling: a reply to the customer, an escalation to the team
