Scriptera
Freshdesk and Mailjet automations — Tickets & Requests
Ready-made scenarios where Freshdesk and Mailjet work for you (tickets & requests): pick one — a copy appears in your account and runs on its own.
18 scenarios
- New emails in Mailjet — Tickets in Freshdesk
- New emails in Mailjet — Updating tickets in Freshdesk
- Updated contacts in freshdesk — Updating emails in Mailjet
- Updated tickets in freshdesk — Running apis in Mailjet
- New tickets in Freshdesk — Sending emails in Mailjet
- Updated tickets in freshdesk — Sending emails in Mailjet
- New tickets in freshdesk — Running apis in Mailjet
- New emails in Mailjet — Tickets in Freshdesk
- Urgent messages from Telegram — into Telegram and Freshdesk
- Customer emails become support tickets with a spreadsheet log
- Support emails become tickets with a priority attached
- Stuck tickets, followed up automatically
- A summary of support tickets — topics and customer mood
- Support ticket replies drawn from your own FAQ list
- Tell customers their bug is fixed — the moment the issue closes
- Payment issue handling: a reply to the customer, an escalation to the team
- Website enquiries: contact, ticket and reply with no manual entry
- AI support across every channel, grounded in your docs
