Freshdesk and Microsoft Teams automations — Tickets & Requests

Ready-made scenarios where Freshdesk and Microsoft Teams work for you (tickets & requests): pick one — a copy appears in your account and runs on its own.

31 scenarios

New messages in Microsoft Teams — Tickets in Freshdesk
New messages in microsoftTeams — Tickets in Freshdesk
New channels in Microsoft Teams — Tickets in Freshdesk
New conversations in microsoftTeams — Running apis in Freshdesk
New messages in Microsoft Teams — Updating tickets in Freshdesk
New tickets in Freshdesk — Sending messages in Microsoft Teams
New tickets in freshdesk — Tasks in Microsoft Teams
New tickets in freshdesk — Messages in Microsoft Teams
Updated tickets in freshdesk — Tasks in Microsoft Teams
Updated tickets in freshdesk — Sending messages in Microsoft Teams
Updated tickets in Freshdesk — Sending messages in Microsoft Teams
Updated tickets in freshdesk — Messages in Microsoft Teams
New tickets in freshdesk — Channels in Microsoft Teams
New tickets in Freshdesk — Tasks in Microsoft Teams
New tasks in Microsoft Teams — Tickets in Freshdesk
New tickets in freshdesk — Running apis in Microsoft Teams
New messages in Microsoft Teams — Tickets in Freshdesk
Updated tickets in freshdesk — Running apis in Microsoft Teams
Updated tickets in Freshdesk — Updating tasks in Microsoft Teams
New messages in Microsoft Teams — Tickets in Freshdesk — variant 3
Emails from mailgun — as tickets in Freshdesk and an alert in Microsoft Teams
Unassigned support tickets — as a list in Microsoft Teams
Urgent messages from Microsoft Teams — into Telegram and Zendesk
Chat messages — into support tickets
Stuck tickets, followed up automatically
A support ticket digest — every morning
A summary of support tickets — topics and customer mood
SLA monitoring that warns before a ticket breaches
Tell customers their bug is fixed — the moment the issue closes
Payment issue handling: a reply to the customer, an escalation to the team
AI support across every channel, grounded in your docs