Scriptera
Freshdesk and Telegram automations — Tickets & Requests
Ready-made scenarios where Freshdesk and Telegram work for you (tickets & requests): pick one — a copy appears in your account and runs on its own.
17 scenarios
- New messages in Telegram — Updating tickets in Freshdesk
- New messages in Telegram — Tickets in Freshdesk
- New messages in Telegram — Tickets in Freshdesk
- Updated tickets in Freshdesk — Sending messages in Telegram
- Updated tickets in freshdesk — Sending messages in Telegram
- New tickets in Freshdesk — Sending messages in Telegram
- New messages in Telegram — Tickets in Freshdesk — variant 3
- Urgent messages from Telegram — into Telegram and Zendesk
- Unassigned support tickets — as a list in Telegram
- Emails from mailgun — as tickets in Freshdesk and an alert in Telegram
- Chat messages — into support tickets
- A support ticket digest — every morning
- A summary of support tickets — topics and customer mood
- Tell customers their bug is fixed — the moment the issue closes
- SLA monitoring that warns before a ticket breaches
- Payment issue handling: a reply to the customer, an escalation to the team
- AI support across every channel, grounded in your docs
