Scriptera
Freshdesk and Twake automations — Tickets & Requests
Ready-made scenarios where Freshdesk and Twake work for you (tickets & requests): pick one — a copy appears in your account and runs on its own.
15 scenarios
- Updated tickets in freshdesk — Running apis in Twake
- Updated tickets in freshdesk — Sending messages in Twake
- New tickets in Freshdesk — Sending messages in Twake
- New messages in Twake — Tickets in Freshdesk
- New tickets in freshdesk — Running apis in Twake
- Updated tickets in Freshdesk — Sending messages in Twake
- New messages in Twake — Tickets in Freshdesk — variant 3
- Emails from mailgun — as tickets in Freshdesk and an alert in Twake
- Unassigned support tickets — as a list in Twake
- Urgent messages from Telegram — into Twake and Zendesk
- A support ticket digest — every morning
- A summary of support tickets — topics and customer mood
- Tell customers their bug is fixed — the moment the issue closes
- SLA monitoring that warns before a ticket breaches
- Payment issue handling: a reply to the customer, an escalation to the team
