Scriptera
Freshservice and Keap automations — Tickets & Requests
Ready-made scenarios where Freshservice and Keap work for you (tickets & requests): pick one — a copy appears in your account and runs on its own.
14 scenarios
- New contacts in Keap — Finding tickets in Freshservice
- Updated contacts in Keap — Updating tickets in Freshservice
- Deleted contacts in Keap — Updating tickets in Freshservice
- New notes in Keap — Tickets in Freshservice
- New tickets in Freshservice — Sending emails in Keap
- New emails in Keap — Tickets in Freshservice
- Updated contacts in Freshdesk — Tickets in Freshdesk
- New files in Keap — Updating tickets in Freshservice
- Urgent messages from Telegram — into Telegram and Freshservice
- Stuck tickets, followed up automatically
- A summary of support tickets — topics and customer mood
- Support ticket replies drawn from your own FAQ list
- Payment issue handling: a reply to the customer, an escalation to the team
- AI support across every channel, grounded in your docs
