Scriptera
Freshservice and Microsoft SharePoint automations — Tickets & Requests
Ready-made scenarios where Freshservice and Microsoft SharePoint work for you (tickets & requests): pick one — a copy appears in your account and runs on its own.
7 scenarios
- New files in Microsoft SharePoint — Updating tickets in Freshservice
- New records in Microsoft SharePoint — Tickets in Freshservice
- Chat messages — into support tickets
- Customer emails become support tickets with a spreadsheet log
- Support emails become tickets with a priority attached
- Stuck tickets, followed up automatically
- SLA monitoring that warns before a ticket breaches
