Scriptera
Freshservice and Zulip automations — Tickets & Requests
Ready-made scenarios where Freshservice and Zulip work for you (tickets & requests): pick one — a copy appears in your account and runs on its own.
14 scenarios
- New messages in Zulip — Tickets in Freshservice
- New users in Zulip — Tickets in Freshservice
- Updated tickets in Freshservice — Sending messages in Zulip
- New tickets in Freshservice — Sending messages in Zulip
- Updated users in Zulip — Tickets in Freshservice
- New messages in Zulip — Tickets in Freshservice — variant 3
- Urgent messages from Telegram — into Zulip and Freshservice
- A list of open tickets for the team — every morning before standup
- Unassigned support tickets — as a list in Zulip
- Emails from mailgun — as tickets in Freshservice and an alert in Zulip
- A support ticket digest — every morning
- A summary of support tickets — topics and customer mood
- SLA monitoring that warns before a ticket breaches
- Payment issue handling: a reply to the customer, an escalation to the team
