Freshworks CRM and Telegram automations — Tickets & Requests

Ready-made scenarios where Freshworks CRM and Telegram work for you (tickets & requests): pick one — a copy appears in your account and runs on its own.

7 scenarios

New messages in Telegram — Tasks in Freshworks CRM
Urgent messages from Telegram — into Telegram and Zendesk
A form request — a tracker task and a team alert
Urgent tickets become tasks and an instant team alert
Tell customers their bug is fixed — the moment the issue closes
A full new-client welcome after the form
Support tickets turned into a prioritized engineering backlog