Scriptera
Google Sheets and Zendesk automations — Tickets & Requests
Ready-made scenarios where Google Sheets and Zendesk work for you (tickets & requests): pick one — a copy appears in your account and runs on its own.
19 scenarios
- Updated tickets in Zendesk — Records in Google Sheets
- New tickets in Zendesk — Spreadsheets in Google Sheets
- New records in Google Sheets — Finding users in zendesk
- New records in Google Sheets — Updating tickets in Zendesk
- New records in Google Sheets — Tickets in Zendesk
- New records in Google Sheets — Finding companies in Zendesk
- New tickets in Zendesk — Records in Google Sheets
- New tickets in Zendesk — Documents in Google Sheets
- New records in Google Sheets — Comments in zendesk
- New tickets in Zendesk — Orders in Cdek
- Customer emails become support tickets with a spreadsheet log
- Bug reports from support — collected into one table
- Support emails become tickets with a priority attached
- Stuck tickets, followed up automatically
- All support tickets in one live spreadsheet
- Support ticket replies drawn from your own FAQ list
- SLA monitoring that warns before a ticket breaches
- Payment issue handling: a reply to the customer, an escalation to the team
- AI support across every channel, grounded in your docs
