Scriptera
Mandrill and SMSC.ru automations — Tickets & Requests
Ready-made scenarios where Mandrill and SMSC.ru work for you (tickets & requests): pick one — a copy appears in your account and runs on its own.
11 scenarios
- Tickets from email and forms — into one stream
- All customer inquiries in one place — from email and web forms
- Data-privacy complaint handling: register, reply, notify
- A summary of support tickets — topics and customer mood
- Support emails into Jira tickets with an AI reply
- Tell customers their bug is fixed — the moment the issue closes
- Payment issue handling: a reply to the customer, an escalation to the team
- Website enquiries: contact, ticket and reply with no manual entry
- A full new-client welcome after the form
- Support tickets turned into a prioritized engineering backlog
- Maintenance tickets: contractor matched by area, dispatched, duplicates caught
