Microsoft Outlook and Twake automations — Tickets & Requests

Ready-made scenarios where Microsoft Outlook and Twake work for you (tickets & requests): pick one — a copy appears in your account and runs on its own.

12 scenarios

Urgent messages from Telegram — into Twake and Zendesk
Support emails — into tickets automatically
Support emails, summarized into your messenger
Tickets from email and forms — into one stream
All customer inquiries in one place — from email and web forms
Data-privacy complaint handling: register, reply, notify
A summary of support tickets — topics and customer mood
Support emails into Jira tickets with an AI reply
Tell customers their bug is fixed — the moment the issue closes
Payment issue handling: a reply to the customer, an escalation to the team
A full new-client welcome after the form
Support tickets turned into a prioritized engineering backlog