Scriptera
Microsoft Teams and Usedesk automations — Tickets & Requests
Ready-made scenarios where Microsoft Teams and Usedesk work for you (tickets & requests): pick one — a copy appears in your account and runs on its own.
22 scenarios
- New messages in Microsoft Teams — Tickets in Usedesk
- New messages in Microsoft Teams — Updating tickets in Usedesk
- New channels in Microsoft Teams — Tickets in Usedesk
- New messages in microsoftTeams — Tickets in Usedesk
- New conversations in microsoftTeams — Running apis in Usedesk
- New tasks in Microsoft Teams — Tickets in Usedesk
- New tickets in Usedesk — Sending messages in Microsoft Teams
- New tickets in Usedesk — Tasks in Microsoft Teams
- Updated tickets in Usedesk — Updating tasks in Microsoft Teams
- Updated tickets in Usedesk — Sending messages in Microsoft Teams
- New messages in Microsoft Teams — Tickets in Usedesk
- New messages in Microsoft Teams — Tickets in Usedesk — variant 3
- Unassigned support tickets — as a list in Microsoft Teams
- Emails from mailgun — as tickets in Usedesk and an alert in Microsoft Teams
- Urgent messages from Microsoft Teams — into Telegram and Zendesk
- Chat messages — into support tickets
- Stuck tickets, followed up automatically
- A support ticket digest — every morning
- A summary of support tickets — topics and customer mood
- SLA monitoring that warns before a ticket breaches
- Payment issue handling: a reply to the customer, an escalation to the team
- AI support across every channel, grounded in your docs
