Scriptera
Monday.com automations — Tickets & Requests
Ready-made scenarios where Monday.com works for you (tickets & requests): pick one — a copy appears in your account and runs on its own.
19 scenarios
- Website enquiry intake — a ticket log and an instant reply
- Team alerts for new support tickets
- Chat messages — into support tickets
- Customer emails become support tickets with a spreadsheet log
- Bug reports from support — collected into one table
- Take requests by voice and text in a messenger
- Support emails become tickets with a priority attached
- Ticket answers drawn from your knowledge base — automatically
- All customer inquiries in one place — from email and web forms
- Stuck tickets, followed up automatically
- Data-privacy complaint handling: register, reply, notify
- All support tickets in one live spreadsheet
- SLA monitoring that warns before a ticket breaches
- Tell customers their bug is fixed — the moment the issue closes
- A full new-client welcome after the form
- Customer chats from a messenger — as threads in your team chat
- Support bot: messages into tickets, replies from one group, broadcasts to all
- Signups, support and billing — run by one assistant
- AI support across every channel, grounded in your docs
