Scriptera
OkoCrm automations — Tickets & Requests
Ready-made scenarios where OkoCrm works for you (tickets & requests): pick one — a copy appears in your account and runs on its own.
29 scenarios
- Unassigned support tickets — as a list in okoCrm
- Support emails, summarized into your messenger
- Support emails — into tickets automatically
- A form request — a tracker task and a team alert
- Website enquiry intake — a ticket log and an instant reply
- Chat messages — into support tickets
- Team alerts for new support tickets
- Support tickets — as a thread in your team chat
- Customer emails become support tickets with a spreadsheet log
- Bug reports from support — collected into one table
- Take requests by voice and text in a messenger
- Support emails become tickets with a priority attached
- Tickets from email and forms — into one stream
- All customer inquiries in one place — from email and web forms
- Stuck tickets, followed up automatically
- Near-deadline ticket reminders in Teams
- Urgent tickets become tasks and an instant team alert
- Data-privacy complaint handling: register, reply, notify
- A support ticket digest — every morning
- Tracking customer sentiment across support tickets
- A summary of support tickets — topics and customer mood
- All support tickets in one live spreadsheet
- Support emails into Jira tickets with an AI reply
- Tell customers their bug is fixed — the moment the issue closes
- SLA monitoring that warns before a ticket breaches
- Payment issue handling: a reply to the customer, an escalation to the team
- Support tickets turned into a prioritized engineering backlog
- A full new-client welcome after the form
- Complaints from comments into tickets with an owner and a deadline
