Scriptera
Omnidesk and Slack automations — Tickets & Requests
Ready-made scenarios where Omnidesk and Slack work for you (tickets & requests): pick one — a copy appears in your account and runs on its own.
22 scenarios
- New messages in slack — Tickets in Omnidesk — variant 2
- New messages in slack — Updating tickets in Omnidesk
- New channels in Slack — Tickets in Omnidesk
- New messages in Slack — Tickets in Omnidesk
- New messages in Slack — Updating tickets in Omnidesk
- New mentions in slack — Tickets in Omnidesk
- New messages in Slack — Updating users in Omnidesk
- New files in Slack — Updating tickets in Omnidesk
- New messages in Slack — Tickets in Omnidesk
- Updated tickets in Omnidesk — Sending messages in Slack
- New tickets in Omnidesk — Sending messages in Slack
- Updated users in Slack — Tickets in Omnidesk
- New messages in Slack — Tickets in Omnidesk — variant 3
- Emails from mailgun — as tickets in Omnidesk and an alert in Slack
- Urgent messages from Telegram — into Slack and Zendesk
- Unassigned support tickets — as a list in Slack
- Chat messages — into support tickets
- A support ticket digest — every morning
- A summary of support tickets — topics and customer mood
- SLA monitoring that warns before a ticket breaches
- Payment issue handling: a reply to the customer, an escalation to the team
- AI support across every channel, grounded in your docs
