Scriptera
1С and Salesforce automations — Tickets & Requests
Ready-made scenarios where 1С and Salesforce work for you (tickets & requests): pick one — a copy appears in your account and runs on its own.
9 scenarios
- Chat messages — into support tickets
- Customer emails become support tickets with a spreadsheet log
- Bug reports from support — collected into one table
- Support emails become tickets with a priority attached
- Stuck tickets, followed up automatically
- All support tickets in one live spreadsheet
- Tell customers their bug is fixed — the moment the issue closes
- SLA monitoring that warns before a ticket breaches
- A full new-client welcome after the form
