Scriptera
Pachca and SyncroMSP automations — Tickets & Requests
Ready-made scenarios where Pachca and SyncroMSP work for you (tickets & requests): pick one — a copy appears in your account and runs on its own.
12 scenarios
- Updated tickets in SyncroMSP — Sending messages in Pachca
- New messages in Pachca — Tickets in SyncroMSP
- New tickets in SyncroMSP — Sending messages in Pachca
- New messages in Pachca — Tickets in SyncroMSP — variant 3
- Unassigned support tickets — as a list in pachca
- Emails from mailgun — as tickets in SyncroMSP and an alert in Pachca
- Urgent messages from Telegram — into Telegram and SyncroMSP
- A support ticket digest — every morning
- A summary of support tickets — topics and customer mood
- SLA monitoring that warns before a ticket breaches
- Tell customers their bug is fixed — the moment the issue closes
- Payment issue handling: a reply to the customer, an escalation to the team
